I cannot log in, even though I entered my username and password correctly. What is the problem and what can I do?
If you are unable to login with your correct username and password, it may be that your browser does not have cookies enabled. To make sure your browser has cookies enabled, please find the instructions, below, for the browser you're using.
If your cookies were already enabled or enabling cookies doesn't resolve the problem, you may also want to clear the cookies that are stored on your computer (Please note that while clearing your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.)
Contact registration@kidvideos.com with your inquiry. In order to locate an account on our server, we need the user's email address and/or the parent's email address. Regardless of who contacts us, we will always send the retrieved username to the parent who activated the user's account.
Remember, KidVideos employees will never contact you, asking you for your password, email address, and other account information. Don't be fooled if someone contacts you pretending to be from KidVideos! Always consult support@kidvideos.com before responding to any potentially unsafe inquiries.
Click on "Forgot Password?" at the top of the Watch page.
If you haven't received the Parent Confirmation email yet, check your email client's spam folder—some spam protection programs are more aggressive than others, and the Parent Confirmation email may have been recognized as spam.
If the Parent Confirmation email is not in your spam folder, contact registration@kidvideos.com with your inquiry. Please provide the username of the account in question.
For Kids: You can change your password and account information by clicking on the green My Profile button above the video player on the Watch page.
For Parents: You can change your child(s)' password(s) and account information by logging into the Parent Link. You can also change your own password and account information within the Parent Link.
No, unfortunately, you cannot change your username—there is too much information tied to your account, using your username as reference. You can sign up for a new account with the desired username.
Showcasing your work and your life in front of an audience of millions can be fun and exciting. However, sometimes things are better left private. It's up to you. If you think a video may reveal too much about you or someone else and if you think that you or the other person would not want millions of kids to be watching this video, then we highly recommend not posting the video. We recommend asking your parents for their opinion before uploading videos that you are not sure about.
Something else to consider before uploading a video is whether the video could help a stranger figure out who you are and where you live. You should never share personal information like telephone numbers and home addresses. Make sure license plate numbers on cars cannot be clearly seen. There are features in video editing software, like AVID and Final Cut Pro, which allow the user to blur out things.
Often this can be a difficult decision. If you are unsure but really like the video, we recommend uploading it and letting the KidVideos Team, when they are reviewing your video, determine if too much personal information is revealed. The KidVideos Team is on your side! If we ever encounter a video where too much personal information is revealed, we will contact the user before approving it for posting.
We know that self-expression can be extremely exhilarating, and wish to foster an environment for it and promote it as much as possible. However, we also want our users—our KidVideos stars and celebrities—to be safe.
And remember… KidVideos employees will never contact you, asking you for your password, email address, and other account information. KidVideos will never ask you for any personal information. Don't be fooled if someone contacts you pretending to be from KidVideos! Always consult support@kidvideos.com before responding to any potentially unsafe inquiries.